You have the right to refuse a package that is in questionable condition. If you do so, please reach out to our Customer Experience team with details of the condition so we can look into what happened and so we can work with you on a new order.
Articles in this section
- Should I ship to my home or work address?
- When will my order arrive?
- Will my box be delivered during the holidays?
- What should I do if my delivery is late?
- What should I do if something in my order is missing or different than my original order?
- I logged into my account and don't see any previous orders. What's going on?
- I didn't receive my order confirmation. What's going on with my order?
- How does my beer stay fresh in transit?
- Where can I see my tracking number?
- Can I refuse a package?