Why didn't I receive my reward?

There could be three reasons for this:

- First, it may take up to two weeks for you to receive your gift card, time for us to validate your friend's purchase and to issue the gift card.

- Second, your friend might have forgotten to use your link. Please make sure that all your friends do use your link otherwise we won't be able to reward you.

- Third, your friend might not meet be eligible for the referral program (see eligibility requirements above). Among other requirements, your friend must be a first-time customer. We are using several variables to determine whether a referral is a new customer. No reward will be sent if we determine the individual has purchased from Hopsy in the past.

We reserve the right to cancel any reward in case of suspicious activity, as determined in our sole discretion. This includes but is not limited to the creation of multiple accounts, and multiple referral orders delivered to the same address.

If you think one of your referrals has not been recorded, please contact our support team at [email protected]

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