If you don’t wish to receive your monthly shipment, contact us at email@example.com to request to skip a month. Just be sure to do so 48 hours before your monthly processing date. Setting a calendar reminder a few days before is a great way to keep track of your membership.
If your order is already on its way to you, please contact us via firstname.lastname@example.org or chat, and we’ll do our best to find a solution.
If you think you might need to cancel your account, we want to first offer some solutions to common issues:
The membership doesn't quite fit my budget right now.
Beer should be fun not stressful, which is why we offer the ability to skip monthly shipments at anytime you don’t wish to receive a monthly order. The Club is the most cost effective way to use your SUB:
- Shipping is only $1 on your monthly box (and for any additional mini-kegs in the monthly shipment)
- Mini-kegs priced at $14.99 for your monthly shipment
- Ability to change your shipping frequency (every 2, 4, 6 weeks) at any time
- Ability to swap out your mini-kegs for each order - you can try different beers or choose a kombucha, cider, or cold brew
Being available to sign for a shipment is difficult for me.
We understand the challenges of being available for a shipment. Here are some alternative options for shipment destinations:
Your place of work - with our eco-friendly packaging, you can more easily carry your beer boxes home from work.
A friend or neighbor can either sign or receive the packages. Contact us to change your address.
Apartment management office - if you live in an apartment, the management company may be willing to accept your monthly beer box.
I haven’t really been enjoying the beers I’ve received.
We are committed to bringing you great beers which is why we partner with breweries who have the same values as us: the desire to bring customers fresh, delicious beer. We have a Satisfaction Guarantee policy. Let us know when you don’t like a beer, so we can make sure to tailor your preferences in our system. Have you taken our Taste Profile Quiz?
You can swap your beers once your order has been charged. When you receive the order confirmation, visit Account > "Club Preferences." On this page, you can swap any of the torps in your order for other beers, ciders, or our non-alcoholic options. You have until your order is packed (1 day before delivery for next day shipping; 2 days before delivery for customers in our 2 day shipping zones) to change items in your order. Contact our beer experts at email@example.com or chat with any questions about our torp selections!
I can’t keep up with all the beer I’m sent every month.
You can skip a monthly shipment anytime at no charge just by emailing us at firstname.lastname@example.org or reaching out on chat. You can also switch to subscription frequencies of 2, 4, or every 6 weeks for a beer box - giving you the flexibility to match shipments to your beer needs.
I only wanted a one-time order.
Please contact us to cancel your account. Certain promotions are subject to a membership commitment as described in our Terms & Conditions.