Hopsy Help
What is Hopsy?
- What is Hopsy exactly?
- How does Hopsy work?
- Where are your beers brewed?
- How can I contact you?
- How is Hopsy different than its competitors?
- Why is Hopsy any better than my local grocery store?
How does Hopsy work?
- What should I know before I order?
- Am I in a contract?
- How does it work?
- What am I committing to with a subscription?
- Can I choose the beers I want?
- What is the Hopsy Beer Club?
What is the SUB Home Tap?
- What is the SUB Home Tap?
- How do I load a Minikeg into The SUB Home Tap?
- Can I use Hopsy's mini-kegs with other home draft appliances?
- Can I load a store-bought beer can or keg into The SUB?
- How long is a Torp good inside the SUB Home Tap?
- Can I swap out a mini-keg before it’s empty?
How much does it cost?
About the Beers
- What's a mini-keg?
- How often do you rotate your beer selections?
- How long will the beers last?
- How many glasses are in a mini-keg?
- Do the mini-kegs need to be refrigerated?
- Do you have non-beer options? (I’m asking for a friend)
Packaging & Recycling
Delivery & Shipping
- Should I ship to my home or work address?
- What is Hopsy Gold & How Does it Work?
- Where do you deliver?
- How much is shipping?
- When will my order arrive?
- What if I'm not home to accept the delivery?
Managing an Order
- How do I add more beer to an upcoming order?
- Where is my order/How can I track my order?
- What should I do if my delivery is late?
- I missed my delivery, what should I do?
- Can I make any changes to my beer box or delivery?
- How do I place an order?
Payment & Promotions
- How do I redeem my Hopsy e-gift card?
- How long is my credit good for?
- What payment methods does Hopsy accept?
- When will I be charged for my box?
- How often am I charged for beer?
- What’s the process for redeeming my Groupon?
Managing my Subscription
- How can I cancel a club shipment?
- How do I cancel my subscription?
- How do I skip a shipment?
- How do I change my delivery address?
- How do I skip a shipment?
- What is the deadline for changing my next order?
Managing my Account
- I can't login!
- I forgot my password. How can I get it changed?
- I'm not receiving your emails. What do I do?
- I didn't receive my forgot password email. What do I do?
- How do I unsubscribe from your emails?
- I logged into my account and don't see any previous orders. What's going on?
Refer your Friends
- Do I get a reward for referring my friends to Hopsy?
- How can I refer people to Hopsy?
- Why didn't I receive my reward?
- Why didn't my referral get their discount when he placed his order?
- How do I know my friends have successfully placed their order?
- Can my colleagues and I use the referral program to have beers delivered at the office?