Hopsy Help
How Hopsy Works
- What brands of beer are available?
- How is Hopsy different than its competitors?
- What do IBU and "Flavor Intensity" mean?
- How does payment work? Is it secure?
- Are you cheaper than buying beer at the store?
- Where do you source your beer from?
About THE SUB® Compact
- I'm seeing some ice on the inside of The SUB Compact. Is this normal?
- I'm having trouble inserting the minikegs. Is there anything I'm doing wrong?
- What’s the difference between the SUB Home Tap and the SUB Compact?
- The SUB Compact makes a noise while cooling the Minikeg, is that a problem?
- What are the dimensions and weight of The SUB Compact?
- How energy efficient is The SUB Compact?
Placing an Order
- How do I change my first order?
- My promo code wasn't applied at checkout and I got overcharged! What should I do?
- Can I make any changes to my beer box or delivery?
- What payment methods does Hopsy accept?
- If a refund is issued, how long will it take to process?
- Can more than one voucher, promo code, gift card, and/or credits be applied to the same box?
Your Delivery
- Should I ship to my home or work address?
- When will my order arrive?
- Will my box be delivered during the holidays?
- What should I do if my delivery is late?
- What should I do if something in my order is missing or different than my original order?
- I logged into my account and don't see any previous orders. What's going on?
Your Hopsy Beer Club
- How can I skip a monthly order?
- How do I skip a month?
- Why do I have to cancel my Hopsy Subscription account via email?
- What's the deadline for making changes?
- How can I put my account on hold?
- What can I expect in a beer box?
Refer Friends to Hopsy
- Why didn't my referral get his discount when he placed his order?
- Why didn't I receive my reward?
- Can my colleagues and I use the referral program to have beers delivered at the office?
- How do I know my friends have successfully placed their order?
- How can I retrieve my personal link?
- Are all of my friends eligible?