Hopsy Help
How Hopsy Works
- How does Hopsy work?
- Where are you located?
- Where/How do I get beers?
- Do you offer in-store pickup at any of your locations?
- You don’t deliver to my area, what can I do?
- How often do you rotate your beer selections?
About THE SUB® Home Tap
- What is the SUB?
- What are the dimensions of the SUB?
- How much does the SUB weigh?
- Is the SUB battery powered or do you plug it in?
- Should I leave the SUB plugged in?
- How long is a Torp good inside the SUB machine?
Placing an Order
- ★ Can I make any changes to my beer box or delivery?
- How do I place an order?
- Can I include a note/card for a gifted order?
- How far in advance do I need to place my order?
- Why can’t I see my order history?
- I switched to a different location, why did my cart go empty?
Your Hopsy Beer Club
- ★ How do I skip a month?
- ★ Why do I have to cancel my Hopsy Subscription account via email?
- How can I cancel my Hopsy Subscription order?
- What is the Hopsy Beer Club?
- What are the Benefits of the Beer Club?
- Is it cheaper to subscribe to the Beer Club?
Refer Friends to Hopsy
- Why didn't my referral get his discount when he placed his order?
- Why didn't I receive my reward?
- Can my colleagues and I use the referral program to have beers delivered at the office?
- How do I know my friends have successfully placed their order?
- How can I retrieve my personal link?
- Are all of my friends eligible?
Your Hopsy Order
- ★ Should I ship to my home or work address?
- ★ When will my order arrive?
- Where can I see my tracking number?
- Can I refuse a package?
- How do I redirect my package once it's been shipped?
- I missed my delivery, what should I do?